Cancellation conditions
Cancellations
Once your booking has been confirmed, the cancellation cost will be equivalent to the amount of the first night of your booking.
Changes
- Any change to your reservation will result in the cancellation of the original reservation. The cancellation fee is equal to the amount of the first night of your original booking.
- You can make a new booking, subject to the current conditions given on our website www.insotel.com.
No Show
- If you fail to show up at the hotel on the date confirmed in your booking you will be charged for the total amount of the booking you made.
Early Departure
- If you depart from the hotel before the end of your booking you will not be reimbursed for remaining nights.
Payment mode
- You must pay the amount of the first night of your stay within the next 12 hours from the confirmation of your reservation. Otherwise you will automatically receive your cancellation.
- You must pay the outstanding amount of your booking when you check-in at the hotel.
- At check-in you must use the same bank card that you used to make the initial booking.
Cancellation penalty
- Cancelling booking from 2025-10-19T00:00 at 00:00 will have a penalty of 103.4
Booking conditions
GENERAL CONDITIONS FOR ONLINE BOOKINGS WITH INSOTEL HOTEL GROUP
All users must be of legal age (over 18 years of age) and have the necessary legal capacity to contract the services offered on this website.
To make a reservation, you must register as a customer confirming the veracity of all the data entered. Your personal data will be processed in accordance with current legislation.
If any offer or rate has conditions other than those set out in these general conditions, those of such rate or offer shall prevail.
CANCELLATION CONDITIONS
Cancellation fees for the reservation are the equivalent of the first night of stay.
NO SHOW
The hotel reserves the right to consider, for all purposes, your reservation as 'No show' if you arrive after 18. 00 hours and without prior notice to the hotel. This will result in the non-refund of the amount paid so far.
MODIFICATION Any modification of your reservation will be considered, for all purposes, as a cancellation and you will have to make a new reservation.
Any modification or cancellation of a reservation, must always be communicated in writing via e-mail to info@insotel.com
In the event that INSOTEL HOTEL GROUP (Grupo Empresas Alonso Marí S.A y Cala Mandía S.A.) communicates the cancellation or cancellation of reservations for reasons of force majeure, understanding for such those circumstances outside the person who invokes them, abnormal and unpredictable, the consequences of which could not have been avoided despite having acted with due diligence, the reservation will be cancelled without the right to claim or compensation. In the event of such circumstances, they shall be communicated, if possible, via e-mail.
PAYMENT METHODS
The possible payment methods to formalize your reservation are:
· Credit card. Visa and MasterCard are accepted. The card, with which you make the payment or the reservation, will be requested upon arrival at the hotel.
In you wish to give a gift voucher for a stay at one of our hotels please contact our Call Centre:
Phone 0034 971 19 51 50
Phone from United Kingdom 0044 20 70 48 40 04 e-mail info@insotel.com
TAXES.
The VAT is included in the price of the reservation. Any other rate or tax that may accure as a result of the accommodation will be paid in the corresponding establishment.
The Balearic Government, according to Law 2/2016 has established a tax tourist for stays in the Balearic Islands and measures promoting sustainable tourism gravel, valid from 1st July 2016, adults from 16 years on have to pay with a certain tax rate plus VAT per night and person, which must be made effective by the customer upon arrival at the hotel.
For more information see the statement of the Balearic Government.
PRIVACY CLAUSE
Grupo Empresas Alonso Marí, S.A. and Cala Mandía, S.A. to comply with the obligations in processing Personal Data inform you of:
The client is informed that the information provided when completing the services and reservations form may be subject to the following treatment:
Identity of the responsible
Grupo Empresas Alonso Marí, S.A. and Cala Mandía, S.A. (Insotel Hotel Group)
Purpose of the treatment
The maintenance and fulfillment of the hosting contract and the sending of commercial communications on products and services of a tourist nature of the responsible to their own customers.
Legitimation
The acceptance of the service by the client and the legitimate interest of the person responsible for sending commercial communications about their own products.
Rights as owner of the data
You can exercise your rights of access, rectification, limitation of treatment, deletion, opposition and portability of your data by contacting the Customer Service of the hotel group, located at Calle Aragón nº 71, Ibiza, Islas Baleares C.P .: 07800.
Origin of the data
The data has been provided by the owners, their legal representatives, or the tour operators or travel agencies with whom they have contracted the package tours.
You can consult the additional and detailed information in the link "Privacy Policy".
BE BLUE
Insotel Hotel Group wants to involve our customers in our social and environmental activities. Therefore, we invite you to make a donation to these associations:
Proyecto Juntos
• Share the best of you with the hospitalized childhood of Ibiza and Formentera. The NGO Proyecto Juntos will transform your donation into toys and smiles from hospitalized children.
• Donate now
Save Posidonia Project
• The transparency of the waters of Formentera is due to the posidonia. This plant that produces oxygen and is the refuge and breeding area of many marine species, is in danger of extinction. Collaborate with SAVE POSIDONIA PROJECT to help protect the Mediterranean Sea.
• Donate now
PROMOTION CODE FOR FERRY FORMENTERA:
- Summer 2025: 2INSOFP5
- Summer 2026: 2INSOFP6
Enter this code in www.trasmapi.com during the on-line booking process.
- WEBAPP
Discover from now all the services offered by the hotel by clicking here.
