Privacy policy

PRIVACY CLAUSE

The client is informed that the information provided when completing the services and booking form shall be subject to the following data processing treatment:

Identity of the controller

GRUPO EMPRESAS ALONSO MARÍ, S.A. and CALA MANDIA, S.A. (Insotel Group)

Purpose of data processing

The continuation and fulfilment of the guest's contract, the sending of commercial communications on tourist products and services from the controller to its clients.

Legitimation

The client accepts the service and the legitimate interest of the controller to receive commercial communications on its products.

Rights owners

The client may exercise their rights of access, rectification, limitation of data processing, cancellation, opposition and portability of their personal information by writing to the hotel group's customer service department, at Calle Aragón nº 71,Ibiza, Islas Baleares postcode: 07800.

Data source

The personal data has been provided by the client, their legal representation or the tour operators or travel agents through whom they have booked a package holiday.

GENERAL ONLINE BOOKING CONDITIONS INSOTEL HOTEL GROUP

All the users must be over 18 years old and have the necessary legal capacity to purchase the services offered on this website.

To make a reservation you will have to register as a client confirming the veracity of all the details included. Your personal details will be treated in accordance to the current law.

Please note that the same card you provide for the payment of the reservation will be requested on the day of arrival.

-Early departure will be charged 100% of your reservation.

The VAT is included in the price of the reservation. Any other rate or tax that may accure as a result of the accommodation will be paid in the corresponding establishment.

The Balearic Government, according to Law 2/2016 has established a tax tourist for stays in the Balearic Islands and measures promoting sustainable tourism gravel, valid from 1st July 2016, adults from 16 years on have to pay with a certain tax rate plus VAT per night and person, which must be made effective by the customer upon arrival at the hotel.

For more information see the statement of the Balearic Government.

RESERVATION CONDITIONS :

'Children occupants between 4 and 11 years old inclusive, are considered for the purposes of price '.

If you want to reserve a Gift Voucher , please contact our Call Center, call: (0034) 971 19 51 50 or call from the UK (0044) 20 70 48 40 04 or use this e-mail address : info@insotel.com.

Cancellation policy (Accommodation)

NO SHOW:
The Hotel reserves the right to consider your reservation as 'No show' if you arrive after 6 p.m. and WITHOUT PRIOR NOTICE to the Hotel. This implies the no reimbursement of the amount paid until that moment.

Any modification of your reservation will be considered as a cancellation and it will entail a whole new reservation. A modification of a reservation must be always communicated in writing by email to info@insotel.com.

If INSOTEL HOTEL GROUP (Grupo Empresas Alonso Marí S.A and Cala Mandía S.A.) should inform of the cancellation of a reservation for causes beyond the reasonable control with consequences that can't be avoided even though Grupo Empresas Alonso Marí S.A and Cala Mandía S.A have acted with appropriate diligence, the reservation will be annulled with no right to claim or to be compensated. If this should happen it would be informed by email in any way possible.

PRIVACY CLAUSE

Grupo Empresas Alonso Marí, S.A. and Cala Mandía, S.A. to comply with the obligations in processing Personal Data inform you of:
The client is informed that the information provided when completing the services and reservations form may be subject to the following treatment:

Identity of the responsible
Grupo Empresas Alonso Marí, S.A. and Cala Mandía, S.A. (Insotel Hotel Group)

Purpose of the treatment
The maintenance and fulfillment of the hosting contract and the sending of commercial communications on products and services of a tourist nature of the responsible to their own customers.

Legitimation
The acceptance of the service by the client and the legitimate interest of the person responsible for sending commercial communications about their own products.

Rights as owner of the data
You can exercise your rights of access, rectification, limitation of treatment, deletion, opposition and portability of your data by contacting the Customer Service of the hotel group, located at Calle Aragón nº 71, Ibiza, Islas Baleares C.P .: 07800.

Origin of the data
The data has been provided by the owners, their legal representatives, or the tour operators or travel agencies with whom they have contracted the package tours.
You can consult the additional and detailed information in the link 'Privacy Policy'.

BE BLUE

Insotel Hotel Group wants to involve our customers in our social and environmental activities. Therefore, we invite you to make a donation to these associations:

Proyecto Juntos
• Share the best of you with the hospitalized childhood of Ibiza and Formentera. The NGO Proyecto Juntos will transform your donation into toys and smiles from hospitalized children.
• Donate now

Save Posidonia Project
• The transparency of the waters of Formentera is due to the posidonia. This plant that produces oxygen and is the refuge and breeding area of many marine species, is in danger of extinction. Collaborate with SAVE POSIDONIA PROJECT to help protect the Mediterranean Sea.
• Donate now

PROMOTION CODE FOR FERRY FORMENTERA: 

- Summer 2025: 2INSOML5

- Summer 2026 : 2INSOML6

Enter this code in www.trasmapi.com during the on-line booking process.

 - WEBAPP

Discover from now all the services offered by the hotel by clicking here.